Shipping & Delivery Policy

Last Updated: 12 August 2026
Effective Date: 12 August 2026

Welcome to CUPTIME AE – CupTime Coffee Solutions – AE.

This Shipping & Delivery Policy explains how CUPTIME handles delivery of products and equipment purchased through our website: ae.cuptime.co

This policy applies primarily to online purchases made through the CUPTIME AE website and should be read together with our Terms & Conditions, Return & Refund Policy, Warranty Policy, and Privacy Policy.

1. Company Information

CUPTIME AE – CupTime Coffee Solutions – AE

Country: United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile: +971 54 430 5644

Email: info@ae.cuptime.co

Additional Email: hareth@ae.cuptime.co

Website: https://ae.cuptime.co/

2. Delivery Coverage

CUPTIME currently provides delivery services within the United Arab Emirates, subject to product availability, delivery location, product type, and logistical requirements.

Delivery may be available to locations including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah
  • Other UAE locations where delivery can reasonably be arranged

Certain products, particularly commercial coffee machines, vending machines, and large equipment, may require special delivery arrangements.

If delivery to your location is not available through the website checkout, please contact us.

Email: info@ae.cuptime.co
Mobile: +971 54 430 5644

3. Types of Products We Deliver

CUPTIME may deliver:

  • Coffee machines
  • Espresso machines
  • Automatic coffee machines
  • Commercial coffee machines
  • Vending machines
  • Coffee grinders
  • Coffee equipment
  • Coffee accessories
  • Spare parts
  • Coffee beans
  • Coffee supplies
  • Consumable products
  • Other products available through the CUPTIME website

Different products may have different delivery requirements.

4. Standard Delivery

Standard delivery is available for eligible products and locations.

The estimated delivery timeframe will depend on:

  • Product availability
  • Customer location
  • Order confirmation
  • Payment confirmation
  • Courier availability
  • Delivery schedule
  • Product size and weight

Where an estimated delivery date is provided, it is an estimate unless CUPTIME expressly confirms a guaranteed delivery date in writing.

5. Delivery Time

Delivery time may vary depending on the product.

Regular Products

For products that are available in stock, delivery will generally be arranged after:

  1. Order confirmation
  2. Payment confirmation
  3. Delivery information verification
  4. Stock confirmation

Large or Commercial Equipment

Commercial coffee machines, vending machines, and other large equipment may require additional coordination.

Delivery may require:

  • Site confirmation
  • Access confirmation
  • Delivery appointment
  • Installation scheduling
  • Technical preparation

The expected delivery schedule will be communicated to the customer where applicable.

6. Same-Day or Express Delivery

Same-day or express delivery may be available for selected products and locations.

Such delivery is not guaranteed unless specifically confirmed by CUPTIME.

Availability may depend on:

  • Order time
  • Stock availability
  • Customer location
  • Delivery capacity
  • Product size
  • Payment confirmation
  • Installation requirements

Additional delivery charges may apply.

7. Delivery Charges

Delivery charges may depend on:

  • Delivery location
  • Product size
  • Product weight
  • Number of products
  • Delivery type
  • Installation requirements
  • Special handling requirements

Applicable delivery charges may be displayed during checkout or communicated through a quotation/order confirmation.

For certain products or promotions, CUPTIME may offer free delivery where specifically stated.

8. Large and Commercial Equipment Delivery

Commercial coffee machines, vending machines, and other heavy equipment may require specialized transportation.

Additional arrangements may include:

  • Dedicated vehicle
  • Multiple delivery personnel
  • Loading/unloading assistance
  • Lift access
  • Site access
  • Floor access
  • Special handling
  • Installation appointment

Additional charges may apply where special delivery arrangements are requested or required.

9. Installation and Commissioning

Delivery and installation may be separate services.

Where installation is included in the order or quotation, CUPTIME will coordinate the installation schedule with the customer.

Installation may require suitable:

  • Electrical connection
  • Water supply
  • Drainage
  • Counter space
  • Ventilation
  • Flooring
  • Access
  • Other technical requirements

The customer is responsible for ensuring that the installation site is ready unless site preparation has been expressly included in CUPTIME’s scope of work.

10. Site Readiness

Before delivery or installation of commercial equipment, the customer may be required to confirm that the site is ready.

Depending on the equipment, this may include:

  • Suitable electrical power
  • Correct voltage
  • Water connection
  • Drainage
  • Adequate space
  • Safe access
  • Suitable operating environment
  • Required plumbing
  • Required electrical works

If the site is not ready, delivery or installation may need to be rescheduled.

Additional visit or transportation charges may apply where applicable.

11. Delivery Address

Customers must provide a complete and accurate delivery address.

Please provide:

  • Customer name
  • Company name, if applicable
  • Building name/number
  • Street
  • Area
  • City/Emirate
  • Mobile number
  • Email address
  • Access instructions where necessary

For commercial locations, please also provide relevant information such as:

  • Reception details
  • Loading-bay information
  • Parking instructions
  • Security requirements
  • Access restrictions
  • Floor number
  • Lift information

12. Incorrect Delivery Information

CUPTIME is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

If delivery must be attempted again because the customer supplied incorrect information, additional delivery charges may apply where applicable.

13. Delivery Appointment

For certain products, CUPTIME or its delivery partner may contact the customer to arrange a delivery appointment.

Customers should ensure that an authorized person is available to receive the order.

For commercial equipment, the customer may need to ensure that an authorized representative is present at the delivery location.

14. Delivery Confirmation

The delivery may be confirmed through:

  • Delivery note
  • Electronic confirmation
  • Customer signature
  • OTP
  • Courier confirmation
  • Email confirmation
  • WhatsApp confirmation
  • Other reasonable delivery confirmation methods

The person accepting delivery on behalf of a company may be considered authorized to receive the products unless CUPTIME has been informed otherwise.

15. Inspecting Your Order Upon Delivery

Customers should inspect the package and product upon delivery whenever reasonably possible.

Please check:

  • Product name
  • Quantity
  • Packaging
  • Visible damage
  • Accessories
  • Main components

If visible damage is identified, please:

  1. Take photographs.
  2. Keep the packaging.
  3. Notify the delivery person where possible.
  4. Contact CUPTIME promptly.
  5. Do not discard damaged components.

16. Damaged Products

If your product is damaged during delivery, contact us as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Mobile number
  • Photographs
  • Description of the damage
  • Photographs of the packaging
  • Delivery information

CUPTIME may arrange:

  • Inspection
  • Collection
  • Repair
  • Replacement
  • Refund
  • Another appropriate remedy

The appropriate remedy will depend on the circumstances and applicable UAE law.

Please also refer to our Return & Refund Policy.

17. Missing Items

If an item or component appears to be missing from your delivery, contact CUPTIME.

Please provide:

  • Order number
  • Product name
  • Missing item/component
  • Photographs where relevant

We will investigate the issue and arrange an appropriate solution where the missing item was part of the confirmed order.

18. Wrong Product Delivered

If you receive a product different from what you ordered, contact CUPTIME promptly.

Please provide photographs and your order number.

Where CUPTIME supplied the wrong product, we will coordinate an appropriate resolution, which may include:

  • Collection
  • Replacement
  • Correct product delivery
  • Refund
  • Another appropriate remedy

19. Failed Delivery

A delivery may be considered unsuccessful where:

  • Nobody is available to receive the order
  • The address is incorrect
  • The customer cannot be contacted
  • Access is unavailable
  • The location is closed
  • Security restrictions prevent access
  • The customer refuses delivery
  • The delivery vehicle cannot reasonably access the location
  • The site is not ready for required equipment

CUPTIME may contact the customer to arrange another delivery attempt.

Additional delivery or re-delivery charges may apply where the failed delivery was caused by circumstances within the customer’s control.

20. Customer Unavailable

If the customer is unavailable at the agreed delivery time, the courier or CUPTIME may attempt to contact the customer.

A second delivery appointment may be arranged.

Additional charges may apply depending on the delivery circumstances and applicable delivery arrangement.

21. Delivery to Businesses

For deliveries to:

  • Offices
  • Hotels
  • Restaurants
  • Cafés
  • Shops
  • Warehouses
  • Commercial buildings
  • Government organizations
  • Other business premises

customers should ensure that:

  • The premises are open
  • Security clearance is arranged
  • Loading access is available
  • Parking/loading arrangements are available
  • An authorized recipient is available

Any special building access requirements should be communicated before delivery.

22. Building and Access Restrictions

Some buildings may have restrictions relating to:

  • Delivery hours
  • Loading bays
  • Service elevators
  • Vehicle access
  • Security clearance
  • Parking
  • Equipment movement

The customer is responsible for informing CUPTIME about known restrictions before delivery.

If special equipment or additional labor is required because of access restrictions, additional charges may apply where agreed.

23. Delivery of Heavy Equipment

Heavy or large equipment may require:

  • Multiple personnel
  • Special transportation
  • Equipment handling
  • Loading/unloading assistance
  • Service elevators
  • Appropriate access

Customers must ensure that the delivery route is reasonably suitable for the equipment.

CUPTIME may postpone delivery if the delivery location presents an unsafe condition.

24. Public Holidays and Weekends

Delivery schedules may be affected by:

  • UAE public holidays
  • Fridays/weekends
  • Courier operating hours
  • Building operating hours
  • Government restrictions
  • Special events
  • Traffic conditions

Estimated delivery dates may be extended where operational circumstances require it.

25. Delivery Delays

Delivery delays may occur because of:

  • Stock shortages
  • Supplier delays
  • Courier delays
  • Traffic
  • Weather
  • Public holidays
  • Import or customs procedures
  • Technical issues
  • Address problems
  • Access restrictions
  • Force majeure events

CUPTIME will make reasonable efforts to communicate significant delays where possible.

26. Force Majeure

CUPTIME will not be responsible for delivery delays caused by circumstances beyond its reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Flooding
  • Fire
  • Epidemics or pandemics
  • Government restrictions
  • War
  • Terrorism
  • Civil disturbance
  • Transport disruption
  • Labor disputes
  • Supplier failure
  • Customs delays
  • Import restrictions
  • Road closures
  • Utility failures
  • Telecommunications failures
  • Other circumstances beyond reasonable control

27. Delivery Tracking

Where tracking is available, customers may receive tracking information through:

  • Email
  • SMS
  • WhatsApp
  • Courier communication
  • Other electronic communication

Not all products or delivery arrangements may have real-time tracking.

Large equipment and direct CUPTIME deliveries may be coordinated manually.

28. Courier Deliveries

For products delivered by third-party courier companies, delivery may be subject to the courier’s operational terms.

CUPTIME may share the minimum information necessary to arrange delivery, such as:

  • Customer name
  • Phone number
  • Delivery address
  • Order information

Personal information will be handled in accordance with our Privacy Policy.

29. Direct CUPTIME Delivery

For selected products, CUPTIME may arrange delivery using its own staff or authorized delivery personnel.

In such cases, the delivery schedule may be coordinated directly with the customer.

30. Installation Delivery

For products requiring installation, delivery and installation may be coordinated as one appointment or separate appointments.

CUPTIME will inform the customer of the applicable arrangement where appropriate.

Installation may not be possible if the site is not prepared.

31. Machine Rental Delivery

Rental machines are delivered according to the applicable rental agreement.

The rental agreement may specify:

  • Delivery
  • Installation
  • Collection
  • Maintenance
  • Relocation
  • Replacement
  • Damage
  • Rental period
  • Termination

Where a rental agreement exists, its specific delivery terms will apply.

32. Delivery of Coffee Consumables

Coffee beans, coffee products, and other consumables may be delivered through standard courier or delivery services.

Customers should check:

  • Product name
  • Quantity
  • Packaging
  • Product condition

upon receipt.

Due to the nature of consumable products, customers should store them according to the manufacturer’s or product packaging instructions.

33. Delivery of Spare Parts

Spare parts may be delivered through standard courier or direct delivery.

Some technical spare parts may require professional installation.

Customers should confirm compatibility before ordering where appropriate.

34. Delivery Charges for Returns

Return collection charges may depend on the reason for the return.

Where a product is confirmed to be defective, damaged before delivery, or incorrectly supplied by CUPTIME, applicable collection arrangements will be handled according to the circumstances and applicable law.

For voluntary change-of-mind returns, return collection charges may apply.

Please see our Return & Refund Policy.

35. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched or fulfilled.

Cancellation requests should be sent to:

info@ae.cuptime.co

Include:

  • Order number
  • Customer name
  • Mobile number
  • Email address
  • Cancellation request

Cancellation is subject to the status of the order.

36. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

The customer may be required to:

  • Accept the delivery
  • Follow the return procedure
  • Pay applicable return/collection charges where appropriate

Please refer to the Return & Refund Policy.

37. Delivery of Promotional Orders

Promotional products and discounted products are delivered according to the same general delivery terms unless specific promotional terms state otherwise.

Promotional delivery offers may be:

  • Limited to specific locations
  • Limited to specific products
  • Subject to minimum order values
  • Subject to stock availability
  • Subject to a specific promotion period

38. Free Delivery

Where CUPTIME advertises free delivery, the offer may be subject to specific conditions.

These may include:

  • Minimum order value
  • Selected products
  • Selected locations
  • Promotion period
  • Standard delivery only

Special handling, installation, or heavy-equipment charges may not be included unless expressly stated.

39. Delivery and VAT

Applicable VAT and delivery charges will be handled in accordance with UAE tax requirements and the applicable transaction.

Where applicable, VAT information will be shown on the invoice or other transaction documentation.

40. Proof of Delivery

CUPTIME may retain proof of delivery for business and operational purposes.

Proof may include:

  • Signed delivery note
  • Electronic signature
  • OTP confirmation
  • Delivery photograph
  • Courier confirmation
  • Customer email confirmation
  • WhatsApp confirmation
  • Other reasonable evidence

41. Delivery Complaints

If you have a delivery complaint, contact CUPTIME as soon as possible.

Email: info@ae.cuptime.co

Additional Email: hareth@ae.cuptime.co

Mobile: +971 54 430 5644

Please provide:

  • Order number
  • Customer name
  • Delivery address
  • Delivery date
  • Description of the issue
  • Photographs where applicable

We will investigate the matter and provide an appropriate response.

42. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Being available for scheduled deliveries
  • Providing reasonable access
  • Preparing the installation site
  • Obtaining building/security clearance where required
  • Checking products upon delivery
  • Reporting damage or missing items
  • Following product storage instructions
  • Providing correct contact details

43. Delivery and Consumer Rights

CUPTIME is committed to complying with applicable UAE consumer-protection requirements.

UAE consumer-protection rules require suppliers to provide consumers with clear information about products and services, contractual terms, payment, warranties, and related matters. Consumers also have protections relating to defective goods and services.

Nothing in this Shipping & Delivery Policy is intended to remove or restrict any mandatory consumer right under applicable UAE law.

Where applicable law provides a greater right or remedy, the applicable legal requirement will prevail.

44. Privacy and Delivery Information

To deliver your order, CUPTIME may need to provide necessary information to delivery partners and service providers.

Information may include:

  • Name
  • Mobile number
  • Delivery address
  • Order number
  • Product information
  • Delivery instructions

Personal information will be handled according to the CUPTIME Privacy Policy.

45. Changes to This Shipping & Delivery Policy

CUPTIME may update this policy from time to time.

Changes may be made due to:

  • New delivery services
  • New courier partners
  • Changes in delivery areas
  • Changes in product categories
  • Changes in business operations
  • Changes in UAE laws
  • Changes in technology

The latest version will be published on:

Main

The “Last Updated” date will indicate the current version.

46. Contact Us

CUPTIME AE – CupTime Coffee Solutions – AE

United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile:
+971 54 430 5644

Email:
info@ae.cuptime.co

Additional Email:
hareth@ae.cuptime.co

Website:
https://ae.cuptime.co/

47. Final Statement

CUPTIME is committed to providing reliable and professional delivery services for our customers throughout the UAE.

We recommend that customers carefully review their order details, delivery address, product information, and any applicable installation requirements before completing a purchase.

For delivery assistance, please contact:

info@ae.cuptime.co

+971 54 430 5644