Privacy Policy

Last Updated: 12 August 2026
Effective Date: 12 August 2026

1. Introduction

Welcome to CUPTIME AE – CupTime Coffee Solutions – AE.

This Privacy Policy explains how CUPTIME (“CUPTIME”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares personal information when you visit, browse, purchase products from, submit an inquiry through, or otherwise use our website:

Our website provides coffee solutions for businesses and customers, including coffee machine sales, coffee machine rental, vending and office coffee solutions, technical support, maintenance and services, and coffee supplies. Our website also provides online product browsing and shopping functionality.

We are committed to respecting your privacy and protecting your personal information in accordance with applicable laws and regulations of the United Arab Emirates.

2. Who We Are

CUPTIME AE – CupTime Coffee Solutions – AE

Country: United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile: +971 54 430 5644

Email: info@ae.cuptime.co
Additional Email: hareth@ae.cuptime.co

Website: https://ae.cuptime.co/

For privacy-related questions or requests, you may contact us using the email addresses above.

3. Applicable Privacy Law

CUPTIME aims to process personal information in accordance with applicable UAE laws, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (UAE Personal Data Protection Law), where applicable.

The UAE Personal Data Protection Law establishes a framework governing the collection and processing of personal data and provides individuals with various rights concerning their personal information. The official UAE legislation also addresses data processing, security, data-subject rights, direct marketing, and cross-border transfers.

This Privacy Policy should be read together with any other terms, notices, or policies that may apply to specific CUPTIME products or services.

4. Information We Collect

We may collect personal information that you voluntarily provide to us or information that is generated when you use our website and services.

4.1 Information You Provide

Depending on how you interact with CUPTIME, we may collect:

  • Full name
  • Company or organization name
  • Job title or position
  • Email address
  • Mobile/telephone number
  • WhatsApp number
  • Billing address
  • Delivery address
  • Business address
  • City and country
  • Information submitted through contact forms
  • Product inquiry information
  • Quotation request information
  • Order information
  • Rental information
  • Service and maintenance information
  • Machine information
  • Machine model
  • Machine serial number
  • Installation information
  • Warranty information
  • Contract information
  • Invoice information
  • Payment-related information
  • Customer communications
  • Images or documents that you voluntarily submit
  • Any other information you choose to provide to us

5. Information Collected Automatically

When you access or use our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen/device information
  • Website pages visited
  • Date and time of access
  • Referring website
  • Approximate geographic information
  • Website interaction information
  • Search terms used on our website
  • Cart and browsing activity
  • Technical logs
  • Security and diagnostic information

This information may be used to operate, secure, maintain, analyze, and improve our website.

6. How We Use Personal Information

We may use personal information for the following purposes:

Website and Customer Services

  • Provide access to our website
  • Respond to customer inquiries
  • Respond to contact requests
  • Provide product information
  • Prepare quotations
  • Process orders
  • Manage customer accounts
  • Provide customer support

Sales and E-Commerce

  • Process purchases
  • Process orders
  • Confirm orders
  • Arrange delivery
  • Provide invoices
  • Process returns or exchanges where applicable
  • Communicate about orders
  • Maintain transaction records

Machine Rental and Business Solutions

  • Process machine rental requests
  • Prepare rental quotations
  • Manage rental agreements
  • Arrange machine installation
  • Coordinate machine delivery
  • Provide rental support
  • Manage customer and machine records

Technical Support and Maintenance

  • Create and manage service requests
  • Schedule maintenance
  • Provide technical support
  • Arrange technician visits
  • Maintain service history
  • Manage preventive maintenance
  • Diagnose technical issues
  • Process repair requests
  • Communicate service updates

Business Administration

  • Maintain accounting and financial records
  • Manage contracts and agreements
  • Prevent fraud or unauthorized activity
  • Maintain business records
  • Improve internal operations
  • Manage supplier and business relationships

Website Improvement

  • Analyze website usage
  • Improve website performance
  • Improve user experience
  • Understand customer interests
  • Identify technical problems
  • Develop new products and services

7. Legal Basis for Processing

Depending on the circumstances and applicable law, CUPTIME may process personal information where:

  • You have provided consent
  • Processing is necessary to provide a product or service you requested
  • Processing is necessary to perform a contract or take steps requested before entering into a contract
  • Processing is necessary to comply with a legal or regulatory obligation
  • Processing is necessary for legitimate business purposes, where permitted by applicable law
  • Processing is necessary to protect rights, safety, security, or other legally recognized interests

Where processing is based on consent, you may withdraw your consent where permitted by applicable law.

The UAE PDPL provides requirements and controls relating to lawful personal-data processing and recognizes circumstances in which processing may occur without consent.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies for:

  • Essential website functionality
  • Shopping-cart functionality
  • Login/session functionality
  • Remembering preferences
  • Website security
  • Website performance
  • Analytics
  • Understanding visitor behavior
  • Improving website functionality
  • Marketing and advertising, where applicable

You can control cookies through your browser settings.

Some cookies may be necessary for the website or online shopping functionality to operate correctly. Disabling certain cookies may affect website functionality.

9. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include:

  • Pages visited
  • Time spent on pages
  • Device information
  • Browser information
  • Traffic sources
  • General geographic information
  • Website interactions

Analytics information helps us understand website performance and improve our services.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.

10. Advertising and Marketing

CUPTIME may use digital advertising and marketing services to promote our products and services.

Marketing activities may include:

  • Search advertising
  • Social media advertising
  • Display advertising
  • Remarketing
  • Email marketing
  • WhatsApp communications
  • Promotional campaigns
  • Product announcements
  • Special offers

Where required, we will obtain appropriate consent for direct marketing or other processing activities requiring consent.

Under the UAE Personal Data Protection Law, individuals have a right to object to processing for direct marketing, including related profiling. citeturn0search2

You may contact us at info@ae.cuptime.co if you wish to stop receiving marketing communications.

11. WhatsApp and Telephone Communications

Customers may contact CUPTIME through telephone, WhatsApp, email, website forms, or other communication channels.

When you communicate with us, we may process:

  • Your name
  • Telephone number
  • WhatsApp number
  • Email address
  • Messages
  • Documents
  • Images
  • Product information
  • Customer information
  • Service information

Third-party communication platforms such as WhatsApp may independently process information according to their own privacy policies and terms.

We recommend reviewing the privacy policy of any third-party communication platform you use to communicate with us.

12. Online Orders and Payments

If you purchase products or services through our website, we may collect information necessary to process your order.

This may include:

  • Name
  • Email address
  • Mobile number
  • Billing information
  • Delivery information
  • Product information
  • Order details
  • Invoice information
  • Payment status

Payments may be processed by third-party payment providers, banks, payment gateways, or other authorized financial service providers.

Where payment processing is handled by a third party, that provider may collect and process payment information under its own privacy policy and terms.

CUPTIME does not intentionally request or store your complete payment-card credentials unless necessary, legally permitted, and handled through appropriate security measures.

13. Customer Accounts

If the website allows you to create a customer account, we may process information associated with your account, including:

  • Name
  • Email
  • Mobile number
  • Billing information
  • Delivery information
  • Order history
  • Account preferences
  • Login/session information

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

14. Machine Rental Information

For machine rental or leasing services, we may collect additional information required to manage the business relationship.

This may include:

  • Customer/company information
  • Contact information
  • Business address
  • Machine information
  • Machine serial number
  • Rental period
  • Rental agreement
  • Installation information
  • Delivery information
  • Payment information
  • Maintenance information
  • Service history
  • Communication records

This information may be necessary to provide rental, installation, maintenance, technical support, and related services.

15. Maintenance and Technical Service Information

When you request technical support, maintenance, repair, preventive maintenance, or other service, we may collect and maintain:

  • Customer name
  • Company name
  • Contact information
  • Machine model
  • Machine serial number
  • Machine location
  • Service request
  • Technical problem description
  • Maintenance history
  • Repair history
  • Technician/service information
  • Images or documents
  • Service dates
  • Parts or materials used
  • Service status
  • Customer communications

This information allows us to provide efficient technical support and maintain accurate service records.

16. Sharing Personal Information

CUPTIME does not sell or rent personal information to third parties for their independent marketing purposes.

However, we may share personal information where reasonably necessary with trusted parties, including:

Service Providers

  • Website hosting providers
  • IT service providers
  • Cloud service providers
  • CRM providers
  • Accounting software providers
  • E-commerce providers
  • Payment providers
  • Email providers
  • Communication providers
  • Analytics providers
  • Advertising platforms
  • Delivery and logistics providers
  • Technical service providers

Business Partners

Where necessary to provide a requested product or service, we may share relevant information with authorized suppliers, distributors, manufacturers, contractors, or business partners.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by applicable UAE law, court order, government authority, regulatory requirement, legal process, or to protect our legal rights.

17. Data Processors and Third Parties

Third-party service providers may process personal information on behalf of CUPTIME.

We seek to work with reputable providers and take reasonable steps to ensure that personal information is processed securely and only for appropriate purposes.

Third-party providers may have their own privacy policies and terms, and their processing of information may be subject to laws applicable to those providers.

18. International and Cross-Border Data Transfers

Some of the technology and service providers used by CUPTIME may operate or process information outside the United Arab Emirates.

As a result, personal information may be transferred to or processed in another country.

Where personal information is transferred outside the UAE, CUPTIME will take reasonable measures to ensure that such transfers and processing comply with applicable UAE legal requirements.

The UAE Personal Data Protection Law contains specific provisions concerning cross-border transfer and sharing of personal data for processing purposes.

19. Data Security

CUPTIME takes reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Destruction
  • Accidental disclosure
  • Unauthorized processing

Security measures may include:

  • Access controls
  • Password protection
  • Authentication
  • Secure connections
  • Restricted access
  • System monitoring
  • Backups
  • Security updates
  • Administrative controls

However, no website, internet transmission, computer system, or electronic storage system can be guaranteed to be completely secure.

20. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • The customer relationship
  • Contractual requirements
  • Warranty requirements
  • Service and maintenance requirements
  • Accounting requirements
  • Legal obligations
  • Dispute-resolution requirements
  • Security requirements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

21. Your Data Protection Rights

Subject to applicable UAE law and any applicable limitations, you may have rights relating to your personal information.

These may include the right to:

  • Request information about the personal data we process
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request completion of incomplete information
  • Request deletion or erasure where legally applicable
  • Request restriction of processing where applicable
  • Object to certain processing
  • Object to direct marketing
  • Withdraw consent where processing is based on consent
  • Request information regarding certain data sharing and processing activities

The UAE PDPL provides data subjects with rights relating to information about processing, correction, erasure/restriction and objection, subject to the conditions and exceptions contained in the law.

22. How to Exercise Your Rights

To make a privacy or personal-data request, contact us:

Email: info@ae.cuptime.co

You may also contact:

Email: hareth@ae.cuptime.co

Please provide enough information for us to understand your request.

For certain requests, we may need to verify your identity before providing information or making changes.

This is intended to protect your personal information from unauthorized access or disclosure.

23. Direct Marketing and Opt-Out

If you receive promotional communications from CUPTIME, you may request that we stop sending marketing communications.

You may:

  • Contact us by email
  • Follow an unsubscribe instruction included in an email, where available
  • Request removal from marketing communications
  • Withdraw marketing consent where applicable

Stopping marketing communications will not necessarily prevent us from sending important transactional or service-related communications, such as order confirmations, invoices, maintenance notifications, service updates, or other communications necessary to provide services.

24. Children’s Privacy

Our website and services are primarily intended for adults, businesses, and general consumers.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to CUPTIME improperly, please contact us.

25. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, suppliers, payment providers, social media platforms, or other external services.

CUPTIME does not control the privacy practices of third-party websites.

We are not responsible for the privacy policies, security, content, or practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

26. Social Media

CUPTIME may maintain social media profiles and may display or link to social media content on our website.

When you interact with our social media pages or third-party social media services, the relevant platform may collect and process information according to its own privacy policy.

Information voluntarily submitted through social media may also be visible to other users depending on the platform’s settings.

27. Accuracy of Personal Information

We take reasonable steps to maintain accurate personal information.

You may contact us if:

  • Your information has changed
  • Your information is incorrect
  • Your information is incomplete
  • You would like us to update your information

We may update or correct information where appropriate and legally permitted.

28. Data Breaches and Security Incidents

If CUPTIME becomes aware of a personal-data security incident or breach, we will assess the incident and take appropriate measures in accordance with applicable UAE law and regulatory requirements.

Depending on the nature and severity of an incident, this may include:

  • Investigating the incident
  • Containing the incident
  • Taking steps to prevent further unauthorized access
  • Assessing affected information
  • Taking remedial measures
  • Making notifications to relevant authorities or affected individuals where required by law

29. Changes to This Privacy Policy

CUPTIME may update this Privacy Policy from time to time.

Changes may be made due to:

  • Changes in our business
  • New products or services
  • Changes to our website
  • Changes in technology
  • Changes in third-party services
  • Changes in legal or regulatory requirements
  • Changes in our data-processing practices

When we update this policy, we will change the Last Updated date at the top of the page.

We encourage visitors and customers to review this Privacy Policy periodically.

30. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the way CUPTIME processes personal information, please contact us.

CUPTIME AE – CupTime Coffee Solutions – AE

United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile:
+971 54 430 5644

Email:
info@ae.cuptime.co

Additional Email:
hareth@ae.cuptime.co

Website:
https://ae.cuptime.co/

31. Privacy Requests

For requests concerning your personal information, please use the following contact:

Privacy & Data Protection Email:
info@ae.cuptime.co

When contacting us, please use the subject:

“Privacy / Personal Data Request”

We will review your request and respond in accordance with applicable UAE laws and regulations.

32. Acceptance of This Privacy Policy

By using the CUPTIME AE website, submitting information through our website, requesting a quotation, purchasing products, requesting rental services, requesting technical support or maintenance, or otherwise providing personal information to CUPTIME, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires specific consent for a particular processing activity, CUPTIME will obtain such consent separately.

CUPTIME AE – CupTime Coffee Solutions – AE
United Arab Emirates

Privacy Policy Version: 1.0
Effective Date: 12 August 2026
Last Updated: 12 August 2026