Terms & Conditions

Last Updated: 12 August 2026
Effective Date: 12 August 2026

Welcome to CUPTIME AE – CupTime Coffee Solutions – AE.

These Terms & Conditions govern your access to and use of the CUPTIME AE website, including browsing, purchasing products, requesting quotations, requesting services, machine rental, maintenance services, and using other services provided through: ae.cuptime.co

By accessing or using this website, placing an order, submitting an inquiry, requesting a quotation, or purchasing a product or service, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or purchase products or services through it.

These Terms & Conditions are intended for CUPTIME’s UAE operations and should be read together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any applicable product, warranty, rental, quotation, or service terms.

1. Company Information

CUPTIME AE – CupTime Coffee Solutions – AE

Country: United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile: +971 54 430 5644

Email: info@ae.cuptime.co

Additional Email: hareth@ae.cuptime.co

Website: https://ae.cuptime.co/

In these Terms, “CUPTIME”, “we”, “us”, and “our” refer to CUPTIME AE.

“Customer”, “you”, and “your” refer to any person or business accessing the website, purchasing products, requesting services, or otherwise dealing with CUPTIME.

2. Acceptance of Terms

By using this website or purchasing from CUPTIME, you confirm that:

You have read these Terms & Conditions.
You agree to comply with these Terms.
You are legally capable of entering into an agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse the website or its services.

For purchases made by a company or organization, the person placing the order confirms that they are authorized to act on behalf of that organization.

3. Website Use

You may use the website to:

Browse products
View product information
Submit inquiries
Request quotations
Create an account where available
Place orders
Purchase products
Request services
Contact CUPTIME
Access customer information and order-related services where available

You must not:

Use the website for unlawful purposes
Attempt unauthorized access
Interfere with website operation
Introduce malicious software
Copy or misuse website content
Attempt to gain unauthorized access to customer or administrative systems
Use automated systems to abuse the website
Submit false or fraudulent information
Impersonate another person or organization

CUPTIME may restrict or terminate access where we reasonably believe that the website is being misused.

4. Products and Services

CUPTIME provides coffee-related products and services, which may include:

Coffee machines
Espresso machines
Automatic coffee machines
Vending machines
Coffee grinders
Coffee equipment
Coffee accessories
Spare parts
Coffee beans
Coffee products
Coffee supplies
Machine rental
Office coffee solutions
Vending solutions
Installation services
Technical support
Maintenance services
Preventive maintenance
Repair services
Other coffee-related products and services

Product availability may change without prior notice.

5. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate.

However:

Product images may differ slightly from the actual product.
Colors may vary depending on your device or display.
Product specifications may change.
Manufacturers may modify products without prior notice.
Product dimensions, weight, capacity, features, and specifications may change.
Accessories shown in photographs may not always be included.
Product descriptions may contain manufacturer-supplied information.

Customers should review the product description, specification, quotation, and applicable documentation before purchasing.

For commercial or high-value equipment, customers may contact CUPTIME for confirmation of specifications before placing an order.

6. Prices

Prices displayed on the website are subject to change.

Unless specifically stated otherwise, prices may be displayed in United Arab Emirates Dirhams (AED).

Product prices may or may not include applicable VAT depending on how the price is displayed and the applicable transaction.

Where applicable, VAT and other charges will be shown at checkout, quotation, invoice, or other applicable documentation.

CUPTIME reserves the right to correct pricing errors.

If an obvious pricing error occurs, CUPTIME may contact the customer before processing the order.

7. VAT

Applicable UAE Value Added Tax (VAT) will be charged where required by UAE law.

The applicable VAT amount may be shown:

On the product page
During checkout
On the quotation
On the invoice
Or through other transaction documentation

Customers purchasing on behalf of a business are responsible for providing accurate tax and business information where required.

8. Product Availability

All products are subject to availability.

A product being displayed on the website does not necessarily guarantee that the product is currently available for immediate delivery.

Availability may be affected by:

Stock levels
Supplier availability
Import requirements
Shipping delays
Manufacturer availability
Product discontinuation
Technical or logistical issues

If an ordered product becomes unavailable, CUPTIME may contact the customer to discuss an alternative, revised delivery date, or applicable refund.

9. Online Orders

When you place an order through the website, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that CUPTIME has accepted the order.

CUPTIME may review the order before final acceptance.

An order may be cancelled or declined where:

The product is unavailable
There is a pricing error
Payment cannot be verified
Customer information is incomplete
Delivery cannot reasonably be completed
Fraud or unauthorized activity is suspected
The order violates applicable law
There is another legitimate operational reason

Where payment has already been received for an order that CUPTIME cannot fulfill, an applicable refund will be processed in accordance with our Return & Refund Policy.

10. Order Confirmation

After placing an order, you may receive an order confirmation by email or another communication method.

The confirmation may include:

Order number
Products ordered
Quantity
Price
Delivery information
Payment information
Customer information

Customers should review the order confirmation and notify CUPTIME promptly if any information is incorrect.

11. Customer Account

Where customer accounts are available, you are responsible for:

Providing accurate information
Maintaining the confidentiality of your login credentials
Keeping your account information updated
Preventing unauthorized access
Not sharing your account credentials improperly

You should notify CUPTIME if you suspect unauthorized access to your account.

CUPTIME may suspend or terminate accounts where there is reasonable evidence of misuse, fraud, unauthorized access, or violation of these Terms.

12. Payment

Customers may pay using the payment methods made available by CUPTIME.

Available payment methods may include:

Credit cards
Debit cards
Online payment gateways
Bank transfer
Other payment methods offered by CUPTIME

Payment must be completed according to the applicable order or quotation terms.

CUPTIME may use third-party payment providers to process online payments.

Third-party payment providers may have their own terms and privacy policies.

13. Payment Verification

CUPTIME or its payment providers may perform payment verification or security checks.

We may request additional information where reasonably necessary to verify a transaction.

If payment cannot be verified or appears unauthorized, CUPTIME may delay, cancel, or decline the order.

14. Bank Transfer Payments

Where bank transfer is offered, the customer must provide the correct payment reference or order information.

An order may not be processed until the payment has been successfully received and verified.

Bank transfer charges imposed by the customer’s bank may be the customer’s responsibility unless otherwise agreed.

15. Delivery

CUPTIME may offer delivery within the United Arab Emirates, subject to availability and applicable delivery arrangements.

Delivery times provided on the website, quotation, order confirmation, or by customer service are estimates unless expressly confirmed as guaranteed.

Delivery may be affected by:

Product availability
Customer location
Traffic
Weather
Public holidays
Courier delays
Import or customs requirements
Installation requirements
Supplier delays
Other circumstances outside CUPTIME’s reasonable control

For detailed delivery terms, please refer to our Shipping & Delivery Policy.

16. Delivery Address

Customers are responsible for providing accurate delivery information.

This may include:

Full name
Company name
Building name/number
Street
Area
Emirate
Mobile number
Access instructions

CUPTIME is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

17. Delivery Inspection

Customers should inspect products when delivered.

If a product appears damaged, the customer should:

Photograph the product.
Photograph the packaging.
Inform the delivery personnel where possible.
Contact CUPTIME promptly.
Keep the original packaging and damaged components.

Please refer to the Return & Refund Policy for the applicable return procedure.

18. Installation

Some coffee machines and commercial equipment may require professional installation or commissioning.

Where installation is purchased or included, CUPTIME may arrange installation separately from delivery.

Customers must provide reasonable access to the installation location.

Installation requirements may include appropriate:

Electrical supply
Water connection
Drainage
Ventilation
Counter or floor space
Access
Other technical requirements

Customers are responsible for ensuring that the installation location meets applicable requirements unless CUPTIME has expressly agreed to provide those preparations.

19. Machine Rental

CUPTIME may offer coffee machine rental or leasing services.

Rental transactions may be subject to a separate rental or lease agreement.

The rental agreement may specify:

Rental period
Rental charges
Deposit
Payment schedule
Machine ownership
Installation
Maintenance
Service responsibilities
Damage responsibilities
Early termination
Collection
Renewal
Replacement
Other applicable terms

If a separate rental agreement is signed, its terms will apply to the rental relationship.

20. Machine Ownership

Unless expressly stated otherwise in writing, purchasing a product from CUPTIME transfers ownership only after the customer has paid the full purchase price and any applicable charges.

Rental or leased equipment remains subject to the ownership terms stated in the applicable rental or lease agreement.

21. Maintenance and Technical Services

CUPTIME may provide:

Technical support
Machine installation
Repair
Preventive maintenance
Cleaning
Descaling
Inspection
Troubleshooting
Spare-parts replacement
Other technical services

Service availability may depend on location, machine type, manufacturer, technician availability, spare parts, and service agreements.

22. Service Appointments

Customers must provide reasonable access to the machine or equipment for scheduled service.

If a technician cannot access the machine due to circumstances within the customer’s control, an additional visit or service charge may apply where permitted under the applicable service terms.

23. Preventive Maintenance

Preventive maintenance services are performed according to the applicable service agreement or maintenance schedule.

Customers should follow recommended maintenance procedures and manufacturer operating instructions.

Failure to perform required maintenance may affect equipment performance and may affect warranty coverage where permitted under the applicable warranty terms.

24. Warranty

Products may be supplied with a manufacturer’s warranty, distributor warranty, CUPTIME warranty, or other applicable warranty.

Warranty terms vary depending on the product and transaction.

The applicable warranty documentation, quotation, invoice, manufacturer terms, or agreement should be reviewed for specific coverage.

Nothing in these Terms is intended to exclude mandatory consumer rights under applicable UAE law.

25. Warranty Exclusions

Subject to applicable law, warranty coverage may not apply to damage caused by:

Misuse
Negligence
Accidental damage
Incorrect installation
Incorrect electrical connection
Incorrect water connection
Improper cleaning
Failure to follow operating instructions
Unauthorized repair
Unauthorized modification
Physical damage
Normal wear and tear
Consumables
External environmental conditions
Improper storage
Use outside manufacturer specifications

26. Returns and Refunds

Returns and refunds are governed by the CUPTIME Return & Refund Policy.

The policy covers:

Order cancellation
Eligible returns
Defective products
Damaged products
Incorrect products
Refunds
Exchanges
Warranty-related remedies
Rental and service considerations

Customers should review the Return & Refund Policy before purchasing.

27. Consumer Protection

CUPTIME is committed to complying with applicable UAE consumer-protection requirements.

UAE consumer-protection legislation establishes consumer rights relating to goods and services, product information, warranties, defective products, compensation, and fair treatment. (u.ae)

Nothing in these Terms is intended to remove or restrict a consumer right that cannot legally be excluded or restricted.

Where applicable UAE law provides a mandatory right or remedy that differs from these Terms, the applicable law will prevail.

28. Intellectual Property

Unless otherwise stated, the content of this website is owned by or licensed to CUPTIME.

This may include:

Website design
Logos
Brand names
Text
Product descriptions
Graphics
Photographs
Videos
Icons
Software
Layouts
Website structure
Marketing materials

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit CUPTIME content without prior written permission.

Third-party trademarks, logos, product names, and brand materials remain the property of their respective owners.

29. Product Images and Media

Product images displayed on the website may be supplied by manufacturers, distributors, suppliers, or CUPTIME.

Images are provided for illustrative purposes unless specifically stated otherwise.

Actual product appearance may vary due to:

Manufacturing changes
Product revisions
Lighting
Photography
Screen settings
Packaging changes

30. User-Submitted Content

If you submit content to CUPTIME, including:

Reviews
Photographs
Videos
Comments
Testimonials
Product feedback
Service feedback

you confirm that you have the right to submit that content.

You must not submit content that:

Is unlawful
Infringes intellectual-property rights
Contains malicious software
Is fraudulent
Is defamatory
Contains inappropriate material
Violates another person’s privacy
Misrepresents a product or service

CUPTIME may remove content that violates these requirements.

31. Customer Reviews

Where product reviews are enabled, customers should provide honest and genuine feedback based on their experience.

CUPTIME may moderate or remove reviews that are:

Fraudulent
Spam
Abusive
Offensive
Irrelevant
Misleading
Legally problematic
Posted by someone without genuine experience of the relevant product or service

CUPTIME does not guarantee that all customer reviews represent the views of CUPTIME.

32. Third-Party Links

The website may contain links to third-party websites.

These may include:

Manufacturers
Suppliers
Payment providers
Social media platforms
Delivery providers
Business partners
Other external websites

CUPTIME is not responsible for third-party websites, their content, availability, security, terms, or privacy practices.

33. Third-Party Services

Certain website functionality may rely on third-party services, including:

Payment gateways
Hosting providers
Analytics services
Advertising platforms
Email providers
WhatsApp
Social media services
Delivery providers
Cloud services
CRM systems

Use of these services may be subject to the relevant third party’s terms and privacy policy.

34. Privacy

CUPTIME collects and processes personal information in accordance with our Privacy Policy.

The Privacy Policy explains:

What information we collect
Why we collect it
How we use it
Cookies
Marketing
Third-party services
Data security
Data retention
Customer privacy rights

By using the website, you acknowledge that you have reviewed the Privacy Policy.

35. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

Website functionality
Shopping cart functionality
Login/session management
Security
Analytics
Preferences
Marketing
Advertising

For more information, please refer to our Cookie Policy.

36. Website Availability

CUPTIME aims to keep the website available and functioning properly.

However, we do not guarantee uninterrupted availability.

The website may occasionally be unavailable due to:

Maintenance
Updates
Hosting problems
Technical issues
Security incidents
Internet connectivity
Third-party service interruptions
Other circumstances outside our reasonable control

37. Website Errors

We attempt to ensure that website information is accurate, but errors may occasionally occur.

Errors may include:

Typographical errors
Pricing errors
Product availability errors
Specification errors
Image errors
Technical errors

CUPTIME reserves the right to correct errors and update information where appropriate.

38. Limitation of Liability

To the extent permitted by applicable law, CUPTIME will not be responsible for losses arising solely from:

Website interruptions
Third-party service failures
Internet connectivity issues
Customer-provided incorrect information
Delays caused by circumstances outside CUPTIME’s reasonable control
Improper use of products
Failure to follow manufacturer instructions
Unauthorized modification or repair

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable UAE law.

39. Force Majeure

CUPTIME will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire
Flood
Epidemics or pandemics
War
Terrorism
Government restrictions
Changes in law
Import restrictions
Customs delays
Transport disruption
Labor disputes
Supplier failure
Utility failure
Internet or telecommunications failure
Other events beyond reasonable control

CUPTIME will make reasonable efforts to resume affected services when possible.

40. Prohibited Activities

You must not use the website to:

Commit fraud
Violate applicable law
Attack or interfere with the website
Attempt unauthorized access
Upload malware
Collect personal information without authorization
Scrape website information for unauthorized commercial purposes
Impersonate CUPTIME
Misrepresent products or services
Abuse promotional offers
Manipulate prices or orders
Engage in activities that could damage CUPTIME or its customers

41. Account Suspension and Termination

CUPTIME may suspend or terminate access to an account or website service where reasonably necessary due to:

Fraud
Security concerns
Misuse
Violation of these Terms
Unauthorized activity
Legal requirements
Repeated abusive behavior

Where appropriate, CUPTIME may notify the customer before taking such action.

42. Business-to-Business Transactions

CUPTIME may provide products and services to:

Companies
Restaurants
Cafés
Hotels
Offices
Retail businesses
Government entities
Institutions
Other organizations

B2B transactions may be governed by separate:

Quotations
Purchase orders
Contracts
Service agreements
Rental agreements
Maintenance agreements
Payment terms
Delivery terms

Where a specific written agreement exists, that agreement will govern the relevant transaction to the extent permitted by law.

43. Quotations

CUPTIME may issue quotations for products and services.

Unless otherwise stated, quotations may be subject to:

Product availability
Validity period stated on the quotation
Applicable taxes
Delivery charges
Installation charges
Payment terms
Supplier availability

A quotation does not necessarily constitute a final contract until accepted and confirmed by CUPTIME.

44. Commercial Equipment

For commercial coffee machines, vending machines, and other specialized equipment, additional technical requirements may apply.

Customers should confirm:

Electrical requirements
Water requirements
Drainage
Space requirements
Installation conditions
Operating environment
Required accessories
Maintenance requirements

before purchasing where applicable.

45. Customer Responsibility for Equipment

Customers are responsible for operating equipment in accordance with:

Manufacturer instructions
Installation requirements
Safety instructions
Maintenance requirements
Applicable technical guidance

Customers should not attempt unauthorized repairs or modifications.

46. Spare Parts

Spare parts may be subject to product-specific availability, warranty, installation, and return conditions.

Some parts may require professional installation.

CUPTIME may recommend that customers use qualified technicians for technical components.

47. Delivery and Installation for Commercial Equipment

Commercial equipment may require special delivery arrangements.

These may include:

Site inspection
Lift or access requirements
Delivery scheduling
Installation scheduling
Electrical preparation
Plumbing preparation
Staff availability
Site access

Additional charges may apply where special arrangements are required and have been agreed with the customer.

48. Promotional Offers

Promotional offers may be subject to additional terms.

CUPTIME may specify:

Promotion duration
Eligible products
Minimum order requirements
Discount limits
Customer eligibility
Geographic restrictions
Coupon restrictions
Stock availability

Promotions may not be combined unless explicitly stated.

49. Discount Codes

Discount codes may:

Have an expiry date
Apply only to selected products
Have usage limits
Have minimum purchase requirements
Be restricted to certain customers
Not apply to already-discounted products

CUPTIME may cancel or refuse discount codes that have been obtained fraudulently or used contrary to their terms.

50. Communications

By placing an order or submitting an inquiry, you agree that CUPTIME may contact you regarding:

Orders
Payments
Delivery
Installation
Warranty
Maintenance
Technical support
Service requests
Account-related matters

Marketing communications will be handled in accordance with applicable privacy and marketing requirements.

51. Electronic Communications

You agree that CUPTIME may communicate with you electronically, including by:

Email
SMS
WhatsApp
Website notifications
Other electronic communication methods

Electronic communications may be used for transactional, operational, service, and other lawful business purposes.

52. Notices

Official notices may be sent to the contact information provided by the customer.

Customers are responsible for keeping their contact information accurate.

CUPTIME is not responsible for communications that cannot be delivered because the customer provided incorrect or outdated information.

53. Complaints

If you have a complaint regarding:

Products
Orders
Delivery
Payment
Service
Warranty
Returns
Refunds
Website operation

please contact us first.

Email: info@ae.cuptime.co

Additional Email: hareth@ae.cuptime.co

Mobile: +971 54 430 5644

We will make reasonable efforts to investigate and resolve complaints.

54. Applicable Law

These Terms & Conditions are intended to be governed by the applicable laws and regulations of the United Arab Emirates.

Where applicable, disputes may be subject to the jurisdiction of the competent courts of the relevant Emirate in the United Arab Emirates.

Nothing in these Terms prevents a consumer from exercising mandatory rights available under applicable UAE consumer-protection legislation.

55. Changes to These Terms

CUPTIME may update these Terms & Conditions from time to time.

Changes may be made due to:

New products
New services
Website changes
Business changes
Payment changes
Delivery changes
Legal requirements
Regulatory changes
Changes in technology

The latest version will be published on:

Main

The “Last Updated” date will identify the latest version.

56. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it legally effective where possible.

57. No Waiver

If CUPTIME does not immediately enforce a provision of these Terms, that does not mean CUPTIME has waived its right to enforce that provision later.

58. Entire Agreement

These Terms, together with the applicable:

Privacy Policy
Return & Refund Policy
Shipping & Delivery Policy
Warranty Policy
Cookie Policy
Payment Policy
Rental Agreement
Maintenance Agreement
Quotation
Purchase Order
Other applicable written terms

form the relevant agreement governing your use of the website and purchase of products or services, subject to applicable law.

Where a specific written agreement applies to a particular transaction, that agreement will govern that transaction to the extent of any inconsistency.

59. Contact Information

CUPTIME AE – CupTime Coffee Solutions – AE

United Arab Emirates

Address:
Building No: SALIM ALI AL MAZROUA – 213
Land Area: Al Nahda Second
Plot Number: 169-0
Land DM No: 508-241
Makani No: 98513 37606
United Arab Emirates

Mobile:
+971 54 430 5644

Email:
info@ae.cuptime.co

Additional Email:
hareth@ae.cuptime.co

Website:
https://ae.cuptime.co/

60. Agreement

By using https://ae.cuptime.co/, placing an order, submitting a quotation request, purchasing a product, requesting a service, or entering into a rental or service arrangement with CUPTIME, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to your rights under applicable UAE law.

CUPTIME AE – CupTime Coffee Solutions – AE

Terms & Conditions Version: 1.0
Effective Date: 12 August 2026
Last Updated: 12 August 2026